Originally Syndicated on July 6, 2024 @ 5:10 pm
Dr. Payam Kahen, also known as Dr. John Kahen, has accumulated a concerning number of negative reviews over his career. Despite his claims of expertise in hair restoration and general surgery, patients frequently report issues that suggest serious problems with his practice.
Dr. Payam Kahen is a general surgeon and hair transplant specialist based in Beverly Hills, California, fails to meet these essential standards. Despite over 20 years in practice and a medical degree from Ross University School of Medicine, Dr. Kahen’s reputation is marred by numerous patient complaints and unprofessional conduct.
Troubling Reviews and Misleading Claims
Dr. Kahen’s claims of being a pioneer in robotic hair restoration procedures are overshadowed by a series of troubling patient experiences:
- Disappointing Results: Many patients report unsatisfactory outcomes from Dr. Kahen’s procedures. One patient, who underwent a PRP (Platelet-Rich Plasma) treatment, was misled about the effectiveness of the procedure. Promised impressive results with a single annual treatment, they were later informed that PRP was only meant to increase existing hair volume, not to regrow new hair, contrary to initial claims.
- Multiple Botched Surgeries: Another patient endured three unsuccessful hair restoration surgeries with Dr. Kahen, resulting in a prominent scar and continued dissatisfaction. The doctor’s refusal to take responsibility and his attempts to blame the patient further highlight a concerning lack of accountability.
Issues with Professionalism and Office Conduct
Dr. Kahen’s office practices also come under scrutiny:
- Rude and Disrespectful Service: Reviews indicate that Dr. Kahen’s staff at Beverly Hills Hair Restoration exhibit poor customer service. Instances of rudeness, difficulty scheduling appointments, and long wait times are common. One reviewer described their experience with the office staff as dismissive and unprofessional, emphasizing that the staff’s behavior was a major red flag.
- Disorganized and Ineffective Communication: The clinic’s handling of patient records and communication is criticized for being disorganized. A reviewer noted that despite previous interactions, the staff seemed to treat them as a new potential patient, lacking proper record-keeping and continuity of care.
A Risky Choice for Hair Restoration
Dr. Payam Kahen’s track record suggests significant risks for those considering hair restoration procedures. With numerous reports of poor outcomes, unprofessional behavior, and a problematic office environment, patients are advised to exercise extreme caution.
Based on the expert score of 2.9 and the overall ratings for trust, honesty, ethics, experience, and service, it is concerning that there are no pros noted for Dr. Payam Kahen. The cons of dangerous procedures, rude staff, exorbitant fees, and a high risk of poor outcomes are alarming and suggest that caution should be exercised when considering this provider. It is important to prioritize safety and quality care when seeking medical services.
Detailed Review
Here’s an in-depth examination of some of the key criticisms:
1. Misleading Information About PRP Treatment
One major complaint involves Dr. Kahen’s PRP (Platelet-Rich Plasma) treatments. Patients reported that:
- Initial Promises vs. Reality: Dr. Kahen’s promotional materials and initial consultations promised significant hair growth with a single PRP treatment annually. However, during follow-up visits, patients were informed that the procedure’s true purpose was to enhance the volume of existing hair, not to regenerate new hair as initially claimed. This discrepancy has left patients feeling misled and dissatisfied, as they did not receive the results they were promised.
- Lack of Transparency: The change in treatment promises raises concerns about transparency. Patients who paid out-of-pocket for these procedures felt deceived when the outcomes did not align with what was initially communicated. This has led to accusations that Dr. Kahen’s new method of PRP treatment is a scheme to extract more money from patients under false pretenses.
2. Poor Surgical Outcomes
Several reviews highlight that patients who underwent hair restoration surgeries with Dr. Kahen experienced:
- Unsuccessful Results: Multiple patients reported that despite undergoing several hair restoration surgeries, they were left with unsatisfactory results. One patient detailed having three procedures, all of which failed to deliver the promised improvements. Instead, they were left with a large, unsightly scar on their head.
- Lack of Accountability: When patients raised concerns about the poor outcomes, Dr. Kahen’s responses often included blaming the patient or external factors. For instance, in one case, he attributed the issues to the patient’s use of home remedies or previous procedures by other surgeons, rather than acknowledging any potential mistakes on his part.
- Inadequate Follow-Up: Reviews also mentioned inadequate follow-up care, where Dr. Kahen did not address or resolve issues related to the surgery’s results. This lack of support has further contributed to patient dissatisfaction.
3. Negative Office Experience
Patients have reported several issues with the office environment and staff behavior:
- Rude and Unprofessional Staff: Reviews frequently criticize the staff at Beverly Hills Hair Restoration for their unprofessional behavior. Instances of rudeness, poor customer service, and dismissive attitudes were reported. For example, one patient described being treated rudely when they could not provide a credit card number immediately, leading to a canceled appointment without an attempt to accommodate or reschedule.
- Disorganized Operations: There are complaints about the clinic’s disorganization, such as mishandling of patient records and failing to follow up appropriately. One reviewer noted receiving communications that suggested a lack of proper record-keeping, treating them as a new patient despite previous interactions.
- Uncomfortable Experience: Several patients felt that the office environment was not up to the expected standards, with long wait times, rushed appointments, and a lack of attention to patient concerns. This has contributed to a feeling of being undervalued and poorly treated.
4. Unprofessional Conduct During Procedures
Specific criticisms of Dr. Kahen’s conduct during procedures include:
- Painful and Poorly Managed Procedures: Patients have reported that the PRP treatment was painful and poorly managed. One patient described leaving the clinic with a bloody scalp and feeling neglected in the aftermath of the procedure, which was not handled with the expected level of care and professionalism.
- Training During Procedures: Another review mentioned that during the procedure, Dr. Kahen was training another staff member, which led to unprofessional and dismissive comments about the patient’s hair. This lack of focus on the patient during a critical procedure reflects poorly on Dr. Kahen’s commitment to providing quality care.
Conclusion
The negative reviews of Dr. Payam Kahen paint a troubling picture of his practice. Issues range from misleading promises about treatment outcomes to poor surgical results, unprofessional office behavior, and inadequate patient care.
For those considering hair restoration or other medical procedures with Dr. Kahen, these reviews serve as a stark warning to thoroughly research and consider alternative options. Trust in a healthcare provider is paramount, and Dr. Kahen’s reviews suggest significant concerns that potential patients should weigh carefully.
Dr. Kahen’s practice raises serious concerns about patient care and professionalism. Thorough research and consideration are essential before committing to any medical procedure. Dr. Payam Kahen’s history serves as a warning about the importance of choosing a reputable and responsible healthcare provider.
